If you need help, we have a list of frequently asked questions and answers. We strive to bring you the best possible shopping experience. Click on any question and you will get the answer.
How can I change something in my order?
- If you need to make any changes to your order, please contact us immediately. We generally process orders within 4 hours of confirmation, once processed we will not be able to make any changes.
How can I pay for my order?
You can pay for your purchase with the following payment methods :
- PayPal, with your customer account on the platform.
- By debit / credit card through REDSYS.
- Financing your purchase with "Pay + Late"
- Bank transfer "La Caixa"
Can I track my order?
Sure !! After placing your order, you will receive an email confirmation. The production of the orders begins in the following 2/4 hours from their confirmation. Within the first 24 hours you will receive an estimated delivery date. When your order is shipped, you will receive another email with the tracking number and a link to follow at all times the progress of the shipment from the transport company you selected in your purchase.
Can I make changes and returns?
Sure! Visit our "Exchanges and Returns" page for more information.
How long will it take to receive my order?
Delivery times will always depend on the delivery address. Once the payment is confirmed, your order will be prepared for logistics. Delivery can be expected between 24/72 hours. For more information, check out our page at "Envíos" .
Do I need an account to make purchases on your website?
No. It is not essential, you can make purchases as "GUEST", without prior registration, although you will be asked for the necessary data for the collection and delivery of your order. But remember that having an account "CLIENT" , will provide you with easy access, faster payments and you will avoid having to enter your data every time you want to buy, you can also create your Wish List and share it with whoever you want.